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Terms and Conditions

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TERMS AND CONDITIONS

 

These terms and conditions apply to your use of the shipitappliances.com website and every order placed with Ship It Appliances Ltd. We are committed to provide an exceptional service to our customers. Therefore, prior to placing an order with us, please read the following terms and conditions that apply to your order and make sure you are happy with them.

 

 

OUR CONTRACT WITH YOU

When you place an order with us, you agree to purchase the product(s). After placing the order, an order acknowledgement will be sent to the email address you have provided us with. The offer will only be accepted once the products are ready for dispatch which is when the contract between ourselves and you becomes legally binding. Until then, we reserve the right not to fulfill your order for any reason, such as pricing, listing or stock errors. In the event of such circumstances, the order will be fully refunded.

 

AVAILABILITY

Wherever possible, we display the latest stock availability on our website. However, errors can occasionally occur. In such circumstances we will endeavor to contact you as soon as possible in order to resolve the situation.

 

INFORMATION ON THE WEBSITE

All of our images, descriptions, specifications and advertising are correct at the time of creation using information given to us by the distributors and/or manufacturers of the products. With regards to the product dimensions, please be advised that these do not include any protruding features such as handles and control knobs etc. Dimensions depict the measurements of the main body of the product only. Whilst we try to be as accurate as possible, all dimensions and weights are approximate and should be considered as a guide only.

 

With regards to the colours and images, we make every effort to correctly represent our products. However, we cannot guarantee that the image displayed on your device accurately represents the product(s) you receive due to variations in colour preferences and set-ups on different devices. Please note that the colours may also vary due to changes in the manufacturing process.

 

Any customer reviews of the products we sell on our website are solely the opinions of those customers and do not form any part of the item specification(s). We are not liable should any of the information in the reviews prove to be incorrect.

 

You acknowledge and agree the following:

 

1.     The copyright in the photos, video, data, text or any other content used on our website belongs to us and/or our suppliers. Similarly, the overall look and feel of our website belongs to us. You are only permitted to use the material from our website as expressly authorized by us and/or our suppliers.

2.     We reserve the right to change and/or amend our website and any information contained within without prior notice (please note the terms and conditions applicable at the time of your order will still apply to your purchased product(s)).

 

 

 

PRICES

All of our displayed prices include VAT but exclude other services, such as delivery, unless otherwise specified on the website.

 

Occasionally, we may offer products at discounted or promotional prices. Any such offers will only apply to selected products, are subject to availability and can be withdrawn at any time at our discretion. Delivery charges, conditions and geographical exclusions may apply.

 

PAYMENT

We accept all major credit and debit cards for payment through our website as well as PayPal payments. All transactions are protected by SSL (Secure Socket Layer) encryption to ensure your details are secure.

 

We reserve the right to cancel any orders, even if you have already received the order confirmation email, should we identify the transaction(s) as being potentially fraudulent.

 

DELIVERY

At Ship It Appliances, we aim to provide the best service possible. This includes providing free shipping on all of our appliances to 99% of the UK. We aim to dispatch all orders received by 1 p.m. the same working day. Please contact our offices should you require any further assistance or advice. The delivery company used will depend on the products purchased.

 

The delivery of smaller items such as cooker hoods, splashbacks, hobs, stainless steel and composite sinks, microwaves, table top fridges and freezers, taps and accessories:

 

* Next day delivery service between 8 a.m. and 5 p.m. for orders placed before 1 p.m. on most of our products. Unfortunately, we are unable to provide specific time slots. However, the courier will email the customer with the tracking number for their order. The local courier depot can then be contacted on the day of delivery to acquire any further information regarding the delivery.

 

As a general rule, the deliveries must be signed for by the customer. However, if we are advised on any special delivery instructions at the time of the sale (e.g. leave the delivery in a safe place or with a neighbour) and a note can be left on the door for the delivery driver, they can follow these instructions. Please note that we are only able to advise our couriers on the instructions but we are not able to guarantee they will be followed. If the item is left with a neighbour/in a safe place as per customer’s instructions, we cannot be held responsible for any loss or damage of goods.

 

* Next day delivery may be affected by the delivery address (see below), traffic and weather conditions.

 

Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.

 

Northern Ireland, Republic of Ireland, JE, BT, IM, ZE, GY, PO30+, HS, IV, KA27-28, KW1-17, PA20+, PH15+, AB37+, DD, FK19-21, TR21+

The delivery of larger items such as ovens, fridges, freezers, dishwashers, washing machines, wine coolers and ceramic sinks:

 

* Solo or a two-man delivery service who operate between 7a.m. and 8p.m.. In order to organise these deliveries, we require the correct contact number and email address for the customer to be provided at the time of the sale. This is to ensure that we are able to personally organise a suitable delivery date with the customer. Once a suitable date has been confirmed, the courier will email the customer with a 4-hour delivery window the night before the delivery as well as a call within the hour of delivery on the day. Please make sure the product is checked upon delivery and if there are any visible faults or damages please refuse the delivery and contact us so we can resolve any issues. Please be advised somebody must be at the delivery address in order to sign for the goods.

 

For customers who are unable to receive a delivery on weekdays we do offer a Saturday delivery at an extra charge.

 

Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.

 

PO30+, IV, KA, KW, KY, G, DG, ML, EH, TD, PA, PH, AB, DD, FK, TR21+

 

WE CANNOT DELIVER TO THE FOLLOWING AREAS:

Northern Ireland, Republic of Ireland, JE, BT, IM, ZE, GY, HS

 

IMPORTANT INFORMATION

We advise all our customers not to book any contractors, plumbers or fitters until they have received all of their products in good condition. We aim to deliver all of our orders within the advertised delivery lead times. However, all delivery times are provisional and we cannot be held responsible for any expenses or costs caused by unexpected delays due to logistics.

 

If there is an item on your order that is out of stock, a member of our customer care team will contact you with an expected delivery date. If you would like the items in stock to be dispatched immediately we can arrange this for you and send your other item(s) when they become available.

 

RETURNS AND CANCELLATIONS

If you change your mind after placing an order, you can cancel at any time before the goods are dispatched, regardless of the reason, without any cancellation fees. If you are not entirely happy with your purchase or no longer require the product, you can return it to us within 30 days of purchase date.

We do require for the product to be in an “as new” condition which means it has to be returned in good condition, including the original, undamaged packaging along with all of the contents.

Should you wish to return a product we would ask you to contact us via email (returns@shipitappliances.com) so we can provide you with the return address and instructions.

Once the return of an item has been confirmed with ourselves, the return has to be completed within 14 days. If it arrives any later, we will not be able to issue a refund. To speed up the identification of your return, we require your full name and order number to be clearly highlighted on the outside of the packaging, in such a way, that it does not damage the original product or the packaging.

Products returned without this information will require identification which can add further time and delays in processing the returns and refunds. You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product. You are responsible for the cost of sending back the goods.

We recommend that goods should be inspected prior to the return and sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.

If you do not use insurance and the goods are damaged or lost, you are fully liable for the cost of the goods. If the product is damaged in return transit, if insured, you will be able to put in a claim for reimbursement through the carrier. We can provide any images or information that you require to process your claim.

Providing that the product is received back in perfect re-saleable condition and in its original packaging we will be able to issue a refund.

Please note transportation costs may apply. If the goods are returned damaged or missing any of the supplied equipment, manuals and accessories or the original packaging, the return will no longer be eligible for a refund.

 

 

MISSING, DAMAGED OR INCORRECT ORDERS

We cannot stress enough how important it is to check your order on delivery. Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, if any damage is noticed at the point of delivery the order can be refused and returned with the driver.

 

In the unlikely event you receive an incomplete order please do contact us as soon as possible so we can confirm the delivery status of the missing product(s). Similarly, if you have received an incorrect item, please get in contact with us as soon as possible for a quick and efficient resolution. We can be reached either via telephone on 01623 625 658 or through the Contact Us facility on our website.

 

For large items delivered by a 2-man carrier service, the driver will help you unpackage the goods and wait whilst you check them. Please do take advantage of this service so any defects can be reported immediately and the goods taken away and exchanged for a quick resolution.


Whilst we understand that you may not want to open and test your item as soon as it arrives, it is very important that you report any issues as soon as possible, preferably on the day of delivery. However, if this isn't possible, we consider it reasonable to check your items within 3 days of delivery. If you do not intend to use your goods immediately, please open and inspect them before storing. We are unable to accept any damage requests reported outside 30 days of purchase date.


NOTE: Please do not try to fit a damaged item/appliance without calling us for advice first.


To report a damage after delivery, we would require you to send us an email to damages@shipitappliances.com stating your order number, purchase date and your full name as well as include any images of the damage to the product and/or packaging so we can deal with the matter as quickly and efficiently as possible.

 

FAULTY PRODUCTS

On rare occasions products may develop a fault. Our policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimize the time you are without a working item.

 

The policy for dealing with faulty items differs depending on the product type and when the fault developed. Depending on the above mentioned circumstances we will aim to either repair or replace the appliance. If the aforementioned is not viable a refund would be offered. We will offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.


To report a fault with a product, please send an email to warranty@shipitappliances.com stating your full name, date of purchase, order number, the product code and a description of the problem in order for us to deal with your enquiry quickly and efficiently.

 

THINGS BEYOND OUR CONTROL

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

 

·       Strikes, lock-outs or other industrial action; or

·       Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

·       Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or

·       Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

·       Impossibility of the use of public or private telecommunications networks

 

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

 

OUR LIABILITY TO YOU

Here at Ship It Appliances, we are committed to provide unrivalled customer service to each and every one of our customers. We will strive to act in a way which is both fair and right. Occasionally, mistakes do happen and in such circumstances where we are accountable for the mistake, we want to ensure we will take full responsibility and will endeavor to correct them to your satisfaction. On such occasions, we will consider everything on a case-by-case basis and would ask you to contact us here https://www.shipitappliances.com/contact or by telephone on 01623 625 658.

 

The products we supply are for private and domestic use only. You hereby agree not to use our products for any commercial, business or re-sale purposes. We are not liable for any loss of profit or business, business interruption or loss of business opportunity.

·       death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

·       fraud or fraudulent misrepresentation;

·       breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

·       breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

·       defective products under the Consumer Protection Act 1987.

 

 

 

 

INFORMATION ABOUT US AND CONTACT DETAILS

Ship It Appliances Ltd is a company registered in England and Wales. Our company registration number is 7705721 and our registered VAT number is 137701226.

 

Our registered office is at:

Unit B1, Concorde Way

Millennium Business Park

Mansfield

Nottinghamshire

NG19 7JZ

 

Should you need any advice or information, our team is waiting to take your call on 01623 625 658. Alternatively, you can email any enquiries to sales@shipitappliances.com, use the Contact Us facility on our website or write to us on the above given postal address.

 

HOW WE MAY USE YOUR PERSONAL INFORMATION

The personal information you provide us with will be used for the following purposes:

 

·       supply and deliver the product(s)

·       process your payment for such product(s)

·       inform you of similar products or services we provide (which you can stop at any time by contacting us)

·       contact you for customer service and feedback purposes

 

You hereby agree that we may pass your personal information to our delivery agents or credit reference/fraud prevention agencies and that they may keep a record of any search they do. We will not give your personal data to any third party without your consent.

 

MY ACCOUNT

My Account allows you to save your details for a faster check-out for future purchases. We may also send you occasional promotional and seasonal offers and details.

 

GENERAL

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.