WHAT DOES FREE DELIVERY MEAN?
We aim to provide the best service possible. This includes providing free shipping on all of our appliances to the majority of the UK. When you enter your details in the basket, you'll be able to see if our "saver" free delivery applies to you. The "saver" delivery means your appliances will be delivered between 8 and 10 days from when you place your order with us.
If you need your appliances sooner, we also offer a next day before 12pm delivery service in certain areas. You can choose next day, 48 hours or our very popular 3 to 5 day service at a fraction of the cost.
If you have any questions about our delivery services, please contact us and we'll be happy to help.
WHAT IS A PREMIUM DELIVERY?
We offer to a majority of UK postcodes the opportunity to experience a white glove service, a 2 person delivery team will place your appliance in a room of your choice, unwrap it and take away the packaging.
This service is only £19.99 on top of your order total and can be selected at the basket.
WHEN DO YOU DESPATCH ORDERS?
For 24 or 48 hour services we aim to dispatch all orders received by 2 p.m. the same working day. Please contact our offices should you require any further assistance or advice.
WHICH DELIVERY COMPANY DO YOU USE?
The delivery company used will depend on the products purchased.
The delivery of smaller items such as cooker hoods, splashbacks, hobs, stainless steel and composite sinks, microwaves, table top fridges and freezers, taps and accessories:
* Next day delivery service between 8 a.m. and 5 p.m. for orders placed before 2 p.m. on most of our products. Unfortunately, we are unable to provide specific time slots. However, the courier will email the customer with the tracking number for their order. The local courier depot can then be contacted on the day of delivery to acquire any further information regarding the delivery.
As a general rule, deliveries must be signed for by the customer. However, if we are advised of any special delivery instructions at the time of the sale (e.g. leave the delivery in a safe place or with a neighbour) and a note can be left on the door for the delivery driver, they can follow these instructions. Please note that we are only able to advise our couriers on the instructions, but we are not able to guarantee they will be followed. If the item is left with a neighbour/in a safe place as per customer’s instructions, we cannot be held responsible for any loss or damage of goods.
* Next day delivery may be affected by the delivery address (see below), traffic and weather conditions.
ARE THERE ANY ADDITIONAL CHARGES?
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.
Northern Ireland, JE, BT, IM, ZE, GY, PO30+, HS, IV, KA27-28, KW1-17, PA20+, PH15+, AB37+, DD, FK19-21, TR21+, EH, G
The delivery of larger items such as ovens, fridges, freezers, dishwashers, washing machines, wine coolers and ceramic sinks:
* 2-Man delivery service who operate on a 48 hour delivery between 7 a.m. and 7 p.m. In order to organise these deliveries, we require the correct contact number and email address for the customer to be provided at the time of the sale. This is to ensure that we are able to personally organise a suitable delivery date with the customer. Once a suitable date has been confirmed, the courier will email the customer with a 2-hour delivery window the night before the delivery as well as a call within the hour of delivery on the day. Please make sure the product is checked upon delivery and if there are any visible faults or damages please refuse the delivery and contact us so we can resolve any issues. Please be advised somebody must be at the delivery address in order to sign for the goods.
For customers who are unable to receive a delivery on weekdays we do offer a Saturday delivery at an extra charge.
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote or refer to the below information.
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 5 WORKING DAYS
AB10-56, DD8-11, IV1-36 & 63, PA21-40, PH18-40 & 49-50, KW1-14, BT
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 10 WORKING DAYS
IV40-56, PA20 & 41-80, PH41-44, HS, KA27-28, KW15-17, ZE, IM, JE, GY, EIRE.
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 5 WORKING DAYS
PO30+, PH8-18, DG, TD, TR21-25
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 3 WORKING DAYS
LL20-78, HR3-9, LD1-8, SA19-48, SY4-25, PL10-35, TR1-20 & 26-7
Unfortunately, occasional damages in transit can occur in which case we would advise our customers to contact us as soon as possible. This is to ensure any issues can be resolved quickly and efficiently.
We advise that the products are checked upon delivery and any issues reported to us as soon as possible for an efficient service.
Please do not install the appliance should there be any visible damage/fault without liaising with one of our agents beforehand.
We also advise that you do not organise fitters until the order has been delivered in case any issues arise with the order.