WHAT DOES FREE DELIVERY MEAN?
We aim to provide the best service possible. This includes providing free shipping on all of our appliances to the majority of the UK. When you enter your details in the basket, you'll be able to see if our "saver" free delivery applies to you. The "saver" delivery means your appliances will be delivered between 8 and 10 days from when you place your order with us.
If you need your appliances sooner, we also offer a next day before 12pm delivery service in certain areas. You can choose next day, 48 hours or our very popular 3 to 5 day service at a fraction of the cost.
If you have any questions about our delivery services, please contact us and we'll be happy to help.
WHAT IS A PREMIUM DELIVERY?
The majority of UK postcodes can enjoy a Premium delivery service with two of our chosen couriers. Small goods that include but are not limited to most cooker hoods, taps, hobs etc can be sent with APC Overnight for a next working day delivery, if ordered by 2pm Monday - Friday.
Heavy and bulk goods e.g tall fridge freezers and double ovens will be sent with Arrow XL on a 2-day, white glove service where they will bring the item into a room of choice and can un-pack the item on request. Orders must be placed by 2pm Monday-Friday and deliveries can run from Monday - Saturday.
WHEN DO YOU DESPATCH ORDERS?
For 24 or 48 hour services we aim to dispatch all orders received by 2 p.m. the same working day. For other non-premium services we aim to dispatch orders within 3-5 working days. Please contact our offices should you require any further assistance or advice.
WHICH DELIVERY COMPANY DO YOU USE?
We use a selection of hand-picked delivery partners to ensure transit of your goods is both as quick as possible and hassle free. These include DPD, APC Overnight and Arrow XL. Once an order has been placed and dispatched you will receive confirmation of the courier and tracking number.
ARE THERE ANY ADDITIONAL CHARGES?
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote.
Northern Ireland, JE, BT, IM, ZE, GY, PO30+, HS, IV, KA27-28, KW1-17, PA20+, PH15+, AB37+, DD, FK19-21, TR21+, EH, G
The delivery of larger items such as ovens, fridges, freezers, dishwashers, washing machines, wine coolers and ceramic sinks:
* 2-Man delivery service who operate on a 48 hour delivery between 7 a.m. and 7 p.m. In order to organise these deliveries, we require the correct contact number and email address for the customer to be provided at the time of the sale. This is to ensure that we are able to personally organise a suitable delivery date with the customer. Once a suitable date has been confirmed, the courier will email the customer with a 2-hour delivery window the night before the delivery as well as a call within the hour of delivery on the day. Please make sure the product is checked upon delivery and if there are any visible faults or damages please refuse the delivery and contact us so we can resolve any issues. Please be advised somebody must be at the delivery address in order to sign for the goods.
For customers who are unable to receive a delivery on weekdays we do offer a Saturday delivery at an extra charge.
Please be advised that some areas carry an additional delivery charge. Should the delivery address be one of the following, please do contact us prior to placing an order to acquire a delivery quote or refer to the below information.
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 5 WORKING DAYS
AB10-56, DD8-11, IV1-36 & 63, PA21-40, PH18-40 & 49-50, KW1-14, BT
DELIVERIES TO THE BELOW POSTCODES CARRY AN ADDITIONAL CHARGE AND ARE CARRIED OUT WITHIN 10 WORKING DAYS
IV40-56, PA20 & 41-80, PH41-44, HS, KA27-28, KW15-17, ZE, IM, JE, GY, EIRE.
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 5 WORKING DAYS
PO30+, PH8-18, DG, TD, TR21-25
DELIVERIES TO THE BELOW POSTCODES DO NOT CARRY AN ADDITIONAL CHARGE BUT ARE CARRIED OUT WITHIN 3 WORKING DAYS
LL20-78, HR3-9, LD1-8, SA19-48, SY4-25, PL10-35, TR1-20 & 26-7
Unfortunately, occasional damages in transit can occur in which case we would advise our customers to contact us as soon as possible. This is to ensure any issues can be resolved quickly and efficiently.
We advise that the products are checked upon delivery and any issues reported to us as soon as possible for an efficient service.
Please do not install the appliance should there be any visible damage/fault without liaising with one of our agents beforehand.
We also advise that you do not organise fitters until the order has been delivered in case any issues arise with the order.